1.Shipping Policy

    Ships Time

    Order received will be processes and delivered to your door ste within 3-7 working days.


    Shipping Coverage

    Orders are shipped within Malaysia only. We do not ship to P.O. Box address.


    Shipping Cost

    If your order totals more than RM3000, you’ll receive free shipping in Malaysia. The cost of expedited shipping is calculated and displayed on the Checkout page before you complete your order.


    Shipping Cost

    We are charging RM100 flat rate per order for delivery within Peninsular Malaysia and RM200 flat rate per order for delivery to East Malaysia.



    2.Refund Policy 

    Unless otherwise specified for particular products, we shall refund you your payment if you decide to cancel your orders within twenty-four (24) hours after your order has been confirmed and prior to shipment except for the transaction fees charged which is non-refundable. Once your order has been shipped, refund is not allowed.


    3.Return Policy

    We offer a 30-day money back guarantee (from received date) for defective products. Email your intent for a product return to admin@cyclevio.com. Once we’ve confirmed the defect and approved your return request, please ship the product(s) back to us on your own cost and we’ll deliver you the replacement product(s) within 10-15 working days.

    To return your products, please send the whole product(s)  back with its original packaging to: 

    Cyclevio Enterprise

    20, Jln Scotland,10450 Georgetown, Pulau Pinang.


    4.Privacy Policy 

    We are committed to protect your privacy. We do not sell, share or trade customer’s personal information collected online with third parties. Please read the Statement of Privacy to be more aware about our policy on collecting, using and disclosing any information.

    Uses of Information

    You agree that the personal information we collect from you will be used and or shared within our corporate group and to thirs parties for one of the following purposes:

    • To deliver products that you purchase from our website.
    • To inform and update you on the deliver of the product and for customer support purposes;
    • To provide you with relevant product information;
    • To process your orders and to provide you with the services and information offered through our website and which you may request;
    • To allow us to administer your registered account with us;
    • To conform to legal requirements or comply with legal process;
    • To verify and carry out financial transactions in relation to payments you may make online. For example, payments that you make through our website will be processed by eGHL (www.e-ghl.com).

    The personal information we collect may include your:

    • Name
    • Telephone Number
    • Mobile Number
    • Delivery Address
    • Billing Address
    • Email Address

    Information Security

    We employ certain security measures, such as encryption where appropriate. We also take appropriate steps to ensure that your information is treated securely.


    Changes to the Privacy Policy

    We reserve the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on our website. You should check this Policy each time you access our website to be aware of the most recent applicable version of the Policy.


    Complaints about breaches of privacy

    If you are not satisfied with the way in which we handle your enquiry or compliant, please don’t hesitate to contact us.

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